Advancing Canada's Competitive Advantage – A national forum on management

Workshop with simultaneous translation

Thursday October 1st

Achieving Successful Integration in Health Services: Experiences From Alberta and Quebec (10:30 am to 12 pm)

Speakers:

• Samia Chreim, Associate Professor, Health Management, Telfer School of Business, University of Ottawa [slideshow]
• Lise Lamothe, Associate Professor, Département d’administration de la santé, Université de Montréal [slideshow]
• Léonard Aucoin, President, InfoVeille Santé [slideshow]

Moderator:

• Alain Rondeau, Professor (Centre for Research on Organizational Transformation), Department of Management, HEC Montréal

Abstract

The integration of health services across organizational and professional boundaries is widely agreed to be desirable to ensure the quality, continuity and accessibility of care. This preoccupation is reflected in restructuring initiatives around the notions of networks, partnerships and interdisciplinary teams. However, the integration of health services is not just a question of structure. It requires the implementation of new ways of working and collaborating. In this panel, two researchers and a consultant will discuss their observations concerning approaches to achieving successful integration based on case studies and experiences in Alberta and Quebec.

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Achieving Breakthrough Quality, Access, and Affordability: What Healthcare Can Learn from the World’s Most Innovative Organizations (1:30 to 3 pm)

Speaker:

• Steven J. Spear, Senior Lecturer, Massachusetts Institute of Technology (MIT); Senior Fellow, Institute for Healthcare Improvement; Author of Chasing the Rabbit : How Market Leaders Outdistance the Competition and How Great Companies Can Catch Up and Win (McGraw-Hill, 2009) [slideshow]

Discussants:

• Sylvain Chaussé, Internal Consultant in continuous improvement, Centre hospitalier universitaire de Sherbrooke (CHUS)
• Denis Beaudoin, Assitant Executive Director, Centre de santé et de services sociaux de Gatineau

Moderator:

• Sylvain Landry, Professor, Department of Logistics and Operations Management and Associate Director, Healthcare Management Hub, HEC Montréal

Summary

Every advanced society needs to control the cost of health care while making it more broadly available. Most find themselves struck in a tradeoff between access and affordability, leading to contentious political give and take. This needn’t be the case. A scattered few provider organizations and systems have learned to manage the delivery of care in a more sophisticated fashion, taking lessons from some of the world’s most successful organizations. The results have been stupendous, with breakthrough advances in quality, cost, and access. What they’ve done, why its worked, and what others can do to match their results will be discussed.

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Cultivating Change and Innovation in Health Care Systems and Organizations (3:30 to 5 pm)

Speaker:

• Karen Golden-Biddle, Professor/Everett W. Lord Distinguished Faculty Scholar, Organizational Behavior Department, School of Management, Boston University [slideshow in pdf format]

Discussants:

• Dr. Fabrice Brunet, Executive Director, Secretary of the Board, Centre hospitalier universitaire Sainte-Justine (CHU Sainte-Justine)
• Jean-Louis Denis, Professor (Chaire de gestion et de transformation des organisations de santé), Département d’administration de la santé, Université de Montréal

Moderator:

• Ann Langley, Professor (Canada Research Chair in Strategic Management in Pluralistic Settings), Department of Management, HEC Montréal

Abstract

Change and innovation do not just happen. Good ideas, ingenious service delivery models or novel technologies are all necessary, but not sufficient in themselves to create benefit for people, organizations and society. Across various sectors, leaders are realizing that achieving transformation requires more than supporting others in their efforts to implement change and innovation. Leaders in the health sector are especially astute to what it takes to achieve transformation since there is much at stake in failed efforts. Indeed, successfully instituting innovation in care delivery or even greater hand hygiene compliance can literally mean the difference between life and death for patients. In this session, we will draw on extensive field research in both Canadian and US health organizations to show how some leaders are taking a different view of how they promote innovation and change. We call this “cultivating” change and innovation because these leaders are mindfully bestowing their attention and dedicating their activity to growing innovation and change. What they emphasize and what “cultivating” looks like in their everyday practice will be explored.

Partner:

• Canada Research Chair in Strategic Management in Pluralistic Settings, HEC Montréal